Frequently Asked Questions

Get answers to common queries about our Pan-European e-commerce fulfillment, automated integrations, same-day delivery dispatch, and transparent custom pricing models.

Is BIZ Courier & Logistics S.A. right for my business?

We work with wholesale (B2B), retail and e-commerce / DTC businesses looking to store, ship and scale across Europe.

We work with businesses that handle a minimum of 300–500 orders per month.

If you'd like to assess whether our solution fits your operation, or you have a specific question, you can request a free one-hour consultancy call with our team.

Yes. Our service is aimed mainly at brands that are already ready to go to market. If you're still validating your product or business model, you can subscribe to our newsletter for content and resources to help you prepare for the next stage.

Network & coverage

We operate a pan-European network of seven strategically located hubs in Germany (LZ), Spain (VC), Italy (BZ), Hungary (BU), Greece (AT), Bulgaria and Cyprus (NI), bringing your inventory closer to your customers and reducing delivery times.

You can learn more about our network and explore each hub in more detail here.

From our hub network we serve multiple European markets, including:

  • Spain & Portugal
  • Italy, Austria, Germany & France
  • Greece
  • Cyprus
  • Bulgaria & Romania
  • Hungary, Poland, Czech Republic, Slovenia, Slovakia & Croatia
  • Germany as a hub for international and worldwide shipping

If you need to operate in a specific market, our team will confirm the available coverage.

Yes. A single setup lets you store and ship to key markets with local solutions in each one, plus international shipping. So you can expand without adding a provider in every country.

Why BIZ Courier & Logistics S.A.?

Any provider can store and ship orders. The difference is in how they help you grow. At BIZ Courier & Logistics S.A. we combine a pan-European network of strategically located hubs, our technology, integrations with the leading e-commerce platforms and a specialised team that supports you at every stage of your expansion. With a single partner, you can manage multiple markets, reduce operational complexity and give your customers a better experience without coordinating several logistics providers. You can learn more about BIZ's delivery network, fulfillment capabilities and automated integration solutions here.

Services

End-to-end fulfillment and logistics:

  • Warehousing & inventory storage
  • Picking & packing
  • Cross-docking (we receive consolidated shipments and distribute the individual parcels)
  • Transport & last-mile delivery
  • Cash on delivery (COD)
  • Returns & reverse logistics
  • Freight forwarding

Plus specialised services: customs clearance (Spain only) and an EU access point for air cargo.

You can learn more about our full range of fulfillment and logistics services here.

Yes. We handle the full reverse-logistics process: receiving, inspection, sorting, refurbishment where applicable, and returning the product to inventory or processing it per your instructions.

Yes. Certain categories are subject to legal or transport restrictions.

If you're unsure about your product, check with us, and we'll confirm quickly whether we can handle it.

Platforms & integrations

We integrate with the main e-commerce platforms and marketplaces, including:

  • Shopify
  • WooCommerce
  • Amazon Seller Central via ShipStation

And many more. For ERPs and other in-house systems, we offer API integration — already in place — that connects directly with your systems.

Onboarding

Getting started is simple. We'll just need some details about your company and products.

Once we've received all the necessary documentation, opening the account usually takes 2–3 business days. From there, we plan the operational go-live around your stock arriving and your logistics needs.

Pricing

Our model is transparent and built around you, based on your volume and the services you use.

What sets us apart:

  • We charge for the actual volume you occupy, not by shelf or pallet: you don't pay for half-empty space or for "air".
  • Launch options and an improved discount for the first 3–6 months to support growing brands.
  • The more services you combine (e.g. e-fulfillment + delivery) and the more volume you consolidate, the better your terms.

Tell us how your business works, and we'll prepare a proposal tailored to your operation.

There's no setup fee. Every cost is laid out transparently in your quote, with no surprises.

Switching to BIZ Courier & Logistics S.A.

Yes.

Many of our customers came to BIZ Courier & Logistics S.A. after experiencing integration problems, lack of inventory visibility, or operational issues with their previous provider.

Our onboarding process is designed to ensure a safe transition, with stable integrations and close support from day one.

You don't have to pause selling. We support the process with a transition plan: we can arrange a phased transition or a short parallel-running period, and even hold stock of what keeps selling, so your orders keep moving throughout the switch.

Still have questions?

Tell us how your business works and we'll show you what your logistics operation would look like with BIZ Courier & Logistics S.A.

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