As we step into 2025, BIZ Courier & Logistics S.A. remains committed to delivering greater flexibility, market expansion, and technological innovation—ensuring that businesses benefit from stronger logistics infrastructure, enhanced operational efficiency, and opportunities for growth. Beyond speed and reliability, our focus is on empowering SMEs, expanding their reach, and helping them build stronger brand awareness in competitive markets.
2024: How We Improved Your Logistics Experience
Faster, More Reliable Deliveries & Greater Access to Markets
This year, we strengthened our logistics infrastructure by expanding last-mile carrier partnerships and enhancing tracking systems, ensuring businesses had better access to European markets and faster, more transparent deliveries.
✅ New partnerships improved shipping speed and coverage across key regions, including GLS in Hungary, CTT in Portugal, Box Now in Greece, and Correos in Spain. These collaborations ensure optimised parcel routing, enhanced cross-border options, flexible locker-based collection, and improved last-mile efficiency even in remote areas.
✅ More Precise Tracking & Delivery Transparency – Customers now benefit from:
- Clearer milestone updates – Orders now display real-time status changes when handed to final carriers.
- Improved delay notifications – Immediate updates when a delivery attempt is missed or a package is held at customs.
- Higher cut-off compliance – More orders processed and shipped on time due to improved fulfillment tracking.
✅ New Internal Monitoring Tools – We developed in-house tracking systems to monitor logistics performance, ensuring reliability:
- Fulfillment center speed – Ensuring all orders are processed within expected timeframes.
- On-time shipping compliance – Tracking how well warehouses meet daily cut-off times.
- Stockout alerts – Proactively flagging inventory issues before they impact customers
Stock Management Revamp: Stronger Systems & Greater Accuracy
Accurate stock management is critical for fulfillment efficiency, and in 2024, BIZ introduced a major infrastructure upgrade to strengthen inventory accuracy across all fulfillment centers.
✅ Enhanced Infrastructure & Reconciliation – Major EU-wide inventory recounts and system upgrades ensure accurate stock tracking and greater stability.
✅ Optimised Fulfillment & Automation – Streamlined stock movements and reduced manual handling have improved processing efficiency and order accuracy.
✅ Eliminated Key Risks – Tracking inconsistencies, lost shipments, and stock movement errors have been resolved through automation and SOP standardisation.
These improvements have significantly reduced disruptions, ensuring that businesses using BIZ fulfillment services experience better stock accuracy and smoother inventory management.
ABC+ E-Commerce Project: Unlocking New Potential for SMEs
A major milestone in 2024 was the ABC+ E-Commerce Project, a strategic collaboration with ASMEN, designed to expand fulfillment capabilities in Spain & Portugal.
📦 Enhanced fulfillment capabilities with direct integrations to TIP-SA, CTT, and Correos.
📦 Further invested in the development of advanced Shopify-integrated solutions for seamless store management and multi-location fulfillment.
📦 Faster returns management, reducing refund processing times.
This project lowered logistics complexity for SMEs, helping businesses scale faster, reduce costs, and increase automation—allowing them to focus on brand-building and customer engagement.
Smarter, More Transparent Pricing & Payment Processing
We introduced cost-effective pricing structures to make logistics more accessible and predictable for businesses:
✅ Stable & Competitive Pricing – New carrier agreements minimised surcharges, creating cost-efficient, predictable pricing.
✅ Improved COD Handling & Reconciliation – Faster COD payouts ensured businesses had better cash flow management, while automated monitoring flagged overdue settlements for immediate resolution.
More Responsive & Proactive Customer Support
✅ Faster Customer Service Resolutions – Introduction of a new CRM system that:
- Tracks customer inquiries more efficiently, reducing wait times.
- Assigns cases to the right teams faster, preventing delays.
- Monitors service quality in real-time, leading to better issue resolution.
- Email structure change: all support requests are now directed to a single email address.
- Integrations with WhatsApp ticketing that improve multichannel support
✅ Proactive Status Updates – Customers now receive real-time alerts on:
- Delays, failed deliveries, stock issues, and holiday disruptions, ensuring improved business planning and supply chain reliability.
2025: A Year Of Expansion, Innovation, And SME Empowerment
Strengthening Customer Success & Support For 2025
To provide the best-in-class service for e-commerce and CPA businesses, we are redefining customer engagement in 2025 by separating our Customer Support and Customer Success functions:
🔹 Customer Support → Focused on fast, efficient resolution of inquiries, troubleshooting, and order-related matters.
🔹 Customer Success → Dedicated to proactive relationship management, helping clients maximise value from our services while ensuring long-term growth and retention.
Why This Matters For Our Clients
✅ Faster Response & Resolution – Streamlined support processes will reduce wait times and enhance problem-solving efficiency.
✅ Tailored Growth Strategies – Our Customer Success team will work closely with businesses to optimise logistics workflows, improve efficiency, and boost profitability.
✅ Clearer Communication & Accountability – With dedicated teams handling specific functions, clients can expect more transparent and structured interactions.
✅ Proactive Retention, Not Just Reactive Support – By focusing on client success beyond day-to-day operations, we ensure smoother scaling for growing businesses.
What’s Changing In 2025
📬Freshdesk Unified Inbox → A seamless, centralised system for managing customer queries and support tickets.
📊 Performance Tracking & KPI Dashboards → Transparent metrics for both support resolution and customer retention efforts.
📅 Regular Client Success Check-ins → Ongoing engagement to help businesses adapt and thrive in a rapidly evolving e-commerce landscape.
These enhancements are designed with one goal in mind, to make BIZ the most efficient and customer-centric logistics partner for your business. By investing in operational excellence and data-driven engagement, we are setting the stage for a smarter, more connected logistics experience in 2025 and beyond.🚀
More Last-Mile Delivery Options For Greater Flexibility & Security
🚀 Expanded Carrier Partnerships – Businesses will access more last-mile delivery options, improving both speed and reliability.
- Flexible choices – Parcel lockers, scheduled deliveries, and alternative pickup points.
- Stronger redundancy – Multiple carrier options per region to reduce disruptions.
🚀 Flexible Carrier Selection For Business Customers – SMEs will be able to:
- Choose delivery preferences based on speed, cost, or carrier.
- Reduce risk with multiple last-mile carrier options per region.
Expanding E-Commerce Integrations For Seamless Fulfillment
📦 Beyond Shopify – More Integrations – In 2025, we will extend our fulfillment services to more global platforms:
- New plug-and-play integrations for broader e-commerce compatibility.
- Enhanced API connectivity for custom logistics automation.
- Improved inventory sync, ensuring real-time stock tracking.
📦 Helping SMEs Build Their Brand – Automated fulfillment solutions will enable SMEs to:
- Scale quickly without operational bottlenecks.
- Ensure fast, accurate order processing for happier customers and stronger brand loyalty.
Entering New Markets: USA & Mexico In The Works
🚀 🌎 Global Expansion Beyond Europe – Customers will gain access to BIZ’s logistics network in the USA and Mexico.
📦 Key Developments Include:
- Dedicated airfreight routes for seamless EU-North America shipping.
- Mexico as a logistics gateway for Central & South American expansion.
- More global trade opportunities for SMEs entering North American markets.
Greater Industry Presence: More Trade Fairs & Networking
🎤 Stronger Engagement With The Logistics & E-Commerce Industry – Biz will increase its presence at global fairs and events, providing customers with:
✅ More opportunities to meet Biz teams and discuss tailored logistics solutions.
✅ Better insight into market trends, helping businesses navigate shifting logistics and supply chain challenges.
✅ Networking opportunities with partners, expanding potential collaborations.
📍 Planned presence at major industry fairs in 2025, including but not limited to:
✅ E-commerce logistics expos (Europe & USA).
✅ Supply chain innovation summits showcasing next-gen fulfillment solutions.
✅ Retail and cross-border trade events, helping businesses scale internationally.
The Future of BIZ Courier & Logistics S.A.
2025 is about more than logistics—it is about empowering businesses with the tools, infrastructure, and strategies they need to grow and compete globally.
✅ More delivery options = Faster & more secure shipments
✅ Better integrations = Simpler fulfillment for SMEs
✅ New markets = More opportunities for cross-border success
At BIZ, we are more than a logistics provider—we are growth partners for SMEs, established e-commerce businesses and CPA companies, ensuring you can scale, reach new customers, and build strong brand presence worldwide.
🚀 Let’s make 2025 the year of expansion, efficiency, and success—together.
📩 Need logistics solutions for 2025? Contact us today!
